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Our reputable team of technicians allows us to provide you with high quality, on-site service 24/7, nationwide. We have taken the guesswork out of managing the independent contractor model by implementing a skills assessment, technician rating, and live project monitoring team known as Mission Control. This ensures consistent, quality service from the technician most qualified for your job.
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| Services |
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For Field and Backend Support of EDC terminals
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| Installation of EDC Terminals: |
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Pre-installation Survey and Certification
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Download of Terminal Software & Lab Test of EDC terminals
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Installation of EDC terminals at Merchant/Customer Locations
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Training provided to the Merchant/Customer
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| Providing first Level Support: |
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Helpdesk Facility
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Registering of Complaints & Resolution of Complaints
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Escalation of unsolved complaints
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Preventive Maintenance
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| De-installation: |
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Verifying the condition of the Terminal and accessories
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Documentation and signing off with Merchant/Customer
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Collection of Terminal/accessories and returning to Zonal Centres
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| Submission of Reports: |
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Calls received & Calls attended
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Unresolved Calls (with reasons)
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Reports of Installations and De-installations
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| Asset Management: |
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Inventory of Installed EDC Terminals
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Submission of Monthly Inventory reports of Terminals
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| Consumable Support: |
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Delivery of Rolls to Merchant/Customer as per requirements estimated
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Maintaining & Submission of monthly consumption report
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| In-House Repair Centre: |
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Repairs of EDC Terminals & Accessories
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| Other Services: |
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Deputation of Service Engineer for Special Assignments (e.g. Exhibitions/Sales
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SPromotion/Cricket Matches/Promos etc.)
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Downloading of Enhanced Terminal Software on a mass scale |
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Physical audit/Application audit |
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Survey/Merchant Feedback for launch of new products |
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| POS / EDC Terminals Serviced |
| Gemalto |
Magic 5100 (V2 & V3), Magic3 (X-5 & X-8), Magic XIOOO, Magic 9000, Magic 8000 |
| Verifone |
V5, I7910 GPRS, VX 610, Omni 5150, Omni 3750, Omni 460, Omni 395, Trans 330, ZON Jr Plus, ZON Jr XL |
| ExaDigm |
Mobile Mate (Wireless Payment Terminal- Wi-Fi). |
| Ingenico |
AQ 55, E-0710, I-5100,ICT220 |
| AMDL |
Phoenix PX9600 |
| Lipman |
Nurit 8020 GPRS, Nurit 8320 |
| Hypercom |
T7Plus |
| Linkwell |
BPOS |
| Sagem |
Monetel |
| GISIL |
P100C |
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| Our Mission |
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 To be leaders in the industry of third
party service provider by building up
a strong force of a sincere & dedicated
service support professionals across the
country. Assuring customer satisfaction
at every stage of service provider.
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Shah & Nahar Ind. Premises (A-1)
Co-Op. Soc. Ltd. Unit No. 153, A-1,
Dhanraj Mill Compound,
Lower Parel (W), Mumbai 400 013,
Maharashtra, India. |
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