|
Designation: Helpdesk Executive.
Job Description:
- respond to requests for technical assistance in person, via phone, electronically
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- redirect problems to appropriate resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- prepare activity reports
- stay current with system information, changes and updates
Education and Experience
- Minimum HSC passed.
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- knowledge of relevant call tracking applications
- knowledge and experience of customer service practices
Key Competencies
- oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
- problem-solving
- adaptability
- planning and organizing
- attention to detail
- stress tolerance
Contact Person: Shweta Nair/Siddhi Phatak.
Contact Details : 022-40832888
corp.hrd@hitecheterminal.com
Contact Timings: 10.00 am to 6.00 pm (Monday to Friday).
Designation: Customer Service Co-ordinator.
Job Description
- Receive enquiries from customers on field related service & equipment.
- Coordinate all activity of Field Service Engineers
- Maintain database for equipment service history
- Managing on site operations carried out by the Field executive.
- General checking of paperwork that pertains to Field Service activities
- Process expense report and time card for all Field Service Executives.
Education and Experience
- Minimum HSC passed.
- Minimum 1-2 years customer service experience
- working knowledge of fundamental operations of relevant software, hardware and other equipment.
Key Competencies
- Able to follow instructions with minimal supervision within specified time frames.
- Cross-cultural sensitivity.
- Must feel comfortable working in a dynamic, fast-paced, team environment where priorities are continually changing.
- Have a continuous quality improvement mindset.
- Excellent verbal and written communication skills including telephone skills.
- Experience identifying potential problems and offering alternative solutions.
- Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems.
- Attentive to detail and ability to manage multiple tasks.
- Excellent interpersonal skills to work closely with customers and all cross-functional areas.
Contact Person: Shweta Nair/Siddhi Pathak.
Contact Details : 022-40832888
corp.hrd@hitecheterminal.com
Contact Timings: 10.00 am to 6.00 pm (Monday to Friday).
Designation: Field Executive
Job Description
- Installation of hardware and configuration of software/parameter.
- Identify, analyze and repair the POS failures.
- Provide technical product training and basic user functionality training to customers when required.
- Support or perform customer centric programs, workshops with technical expertise.
- Ensure customer satisfaction is maintained.
- Escalate customer issues to line supervisors.
Education and Experience
- Minimum 1 year customer service experience.
- working knowledge of fundamental operations of relevant software, hardware and other equipment.
Key Competencies
- Strong interpersonal skills, supported by strong analytical, problem solving and negotiating
Skills.
- Excellent presentation and written communication skills.
Contact Person: Shweta Nair/Siddhi Pathak.
Contact Details : 022-40832888
corp.hrd@hitecheterminal.com
Contact Timings: 10.00 am to 6.00 pm (Monday to Friday).
Designation: Operations Executive
Job Description
- Interact with Customers on daily basis.
- Resolve the service/operational related issues faced by the customers or internal sources.
- Responsible for data collection from different sources and bringing the same into one system.
- Generation of reports.
- Data Sanitization.
- Analysis of Reports.
- MIS generations.
- To understand & work on electronic software.
Education and Experience
- Should be a Graduate/Diploma Holder.
- Should have handled service operations in electronic products.
Key Competencies
- Expertise in excel required.
- Hands on experience using Microsoft suite.
- Strong interpersonal skills, supported by strong analytical, problem solving and negotiating
Skills.
- Excellent presentation and written communication skills.
Contact Person: Shweta Nair/Siddhi Pathak.
Contact Details : 022-40832888
corp.hrd@hitecheterminal.com
Contact Timings: 10.00 am to 6.00 pm (Monday to Friday).
|
To be leaders in the industry of third
